Frequently Asked Questions

Have questions about your stay or the property? Check out our list of frequently asked questions below.

Secret Harbour offers promos and promotional discounts. Please see our website to find the best promotions.

Yes, Groceries can be ordered in advance of arrival to Secret Harbour.

Most guests take a taxi from the airport to Secret Harbour. If you would like private transport, please contact our reservation team to obtain contact information. Please call reservations at 340-775-6550 or find more transportation options for St Thomas and Secret Harbour.
Secret Harbour has all-inclusive amenities yet is not priced as an all-inclusive. Amenities include our palm tree fringed swimming beach, freshwater pool with hot tub, casual and fine dining restaurant, watersport rentals, scuba diving instruction and rentals, boat charters, fitness center, gift shop, and ATM located on the same property as our beachfront and hillside condominiums with 1-3 bedroom layout and full kitchen. See list of Secret Harbour amenities.

No day pass is required to use Secret Harbour’s beach, restaurant, and water sports. Please bring your own towel. The pool, fitness center, and tennis court are for guests only. We look forward to welcoming you.

At Secret Harbour a deposit equal to 3 nights stay is required at the time of booking and will be charged to your credit card. All rates are subject to 12.5% Government Room Tax + 10% Energy Surcharge + 1.25% Taxable Charge.

Cancellation Policy:
Need to modify or cancel your reservation? No problem - cancel on the booking portal or call 340-775-6550 within 14 days prior to arrival date to avoid a 3-night cancel penalty charge. Bookings made and cancelled within 14-days of arrival are not refundable, however they may be rescheduled up to one-year in advance by calling the reservation team at 340-775-6550. The non-refundable rate plan is non-refundable. All rates are subject to 12.5% Government Room Tax + 10% Energy Surcharge + 1.25% Taxable Charge.
 

Yes, Secret Harbour is a great St Thomas Wedding location for 2 – 75 people. Secret Harbour works with outside wedding coordinators of your choice. Many brides choose Irie Matrimony as their wedding coordinator. View more information

Secret Harbour offers a laundry service for a fee. You place your laundry in mesh bags that you sort. The resort washes and dries the clothes in the mesh bags and returns them to you.

Beach towels, loungers, and umbrellas are provided on the beach for hotel guests.

Yes you can check dates and prices on the Secret Harbour website. Also please go to the specials page to find discounts and package options.

Please check your spam folder. If you do not see the confirmation, please call our reservations team at 340-775-6550.

Yes, The Patio restaurant and Sunset Grille restaurant located at Secret Harbour is open to the public. Menu is here: https://www.sunsetgrillevi.com/menu/

The menu for Secret Harbour’s Sunset Grille restaurant and The Patio at Sunset Grille restaurant may be found at https://www.sunsetgrillevi.com/menu/

Secret Harbour offers promos and promotional discounts. Please see our website to find the best promotions.

There are many great restaurants in Red Hook which is a 5 min taxi ride from the resort. Best to search for restaurants in Red Hook St Thomas so you can see current menu options.

Yes! Please bring reef safe sunscreen. Also suggest bug spray as some folks react to noseeums that are present in all USVI beaches especially at Dawn and dusk. Sunscreen and bug spray are also available at the Aqua Action watersport center located on the beach.

Rooms do not have a personal washer and dryer however the resort offers laundry service that is on site. We have mesh bags(one for darks and one for light colors). You simply put your clothes in to the mesh bags and clothes are washed and dried in the bags.

Yes - all hillside units have an ocean view. Please note that access to the beach and restaurants is down the hillside via stairs

Secret Harbour does have some extended stay options. Please contact the reservation team at 340-775-6550.

Yes. All reservations booked on the Secret Harbour website and on the phone with our reservation team may be rescheduled if you call within the 14-day cancel window. Even the non-refundable rate plan may be rescheduled one time with no penalty. Please call reservations at 340-775-6550.

St Thomas tours and activities may be scheduled with Secret Harbour’s concierge and watersport specialist - Aqua Action. You can visit the Aqua Action website here www.aadivers.com

Yes, Secret Harbour has a restaurant and bar on site. Please find info here.

Secret Harbour’s beach is a protected marine park and as such no dogs are allowed. The only exception is approved support animals.

Secret Harbour offers a laundry service for a fee. You place your laundry in mesh bags that you sort. The resort washes and dries the clothes in the mesh bags and returns them to you.

The need to rent a car will depend on how much exploring you want to do. Most guests take a taxi from the airport and use taxis to get around. Please be aware we drive on the left and the roads are narrow and hilly with very little signage, so it is quite a lot to get used to. The town of Red Hook is a 5 min taxi ride from the resort and there you will find shops, restaurants, grocery store and the ferry to the island of St John.

Walking from the resort into the town of Red Hook is not recommended. Our roads are narrow and hilly with many blind spots and do not have sidewalks. For this reason, we recommend taking a 5min taxi ride.

Most visitors to St Thomas simply take taxis everywhere as our roads are quite hilly and we drive on the left. Also, there is very little signage so it is quite challenging to find your way. Secret Harbour is only a 5 minute taxi ride to the town of Red Hook where you will find lots of shops, restaurants, grocery stores, and the ferry to the island of St John.

Yes, each Secret Harbour condominium has a parking spot for guests.

Yes, Return Guests to Secret Harbour get a discount when they book direct on our website.  For more information see here.

Yes, Return Guests to Secret Harbour get a discount when they book direct on our website.  For more information see here.

Secret Harbour amenities include our palm tree fringed swimming beach, freshwater pool with hot tub, casual and fine dining restaurant, watersport rentals, scuba diving instruction and rentals, boat charters, fitness center, gift shop, and ATM located on the same property as our beachfront and hillside condominiums with 1-3 bedroom layout and full kitchen. See list of Secret Harbour amenities.

Congratulations on your upcoming wedding! Yes, Secret Harbour does room blocks. Best to contact reservations and ask for Carmen or Khadysha. Their emails are carmen@secretharbourvi.com and khadysha@secretharbourvi.com. If you simply email to both, one will respond. Please provide them with as many details as possible so they can be most helpful. Congrats again. We look forward to welcoming you.

Visitors are welcome to enjoy Secret Harbour’s restaurant and swimming beach. Please bring your own towel if you plan to visit the beach. Visitors may rent chairs and watersport equipment from our watersport provider located at the end of the beach by the restaurant. Please note that Secret Harbour lounge chairs, umbrellas, towels, swimming pool, fitness center, and tennis courts are for resort guests.

When you book a condominium at Secret Harbour you book a room type: Beachfront or Hillside Studio, 1-bedroom, 2-bedroom, or 3-bedroom size. The specific unit will be assigned 12-24 hours prior to arrival. All units are privately owned and are assigned on a rotating basis by room type.

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Promotions, Package Offers, & Loyalty Discounts

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Beach Getaway RELAX, PLAY, AND SAVE 10% EVERY DAY - NO MINIMUM STAY

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Return Guests & Loyalty Incentives COME BACK AND SEE US AGAIN!

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Couples Getaway PackageTREAT YOURSELF!

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Family Vacation Package FUN FOR EVERYONE

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